The author explains why it's essential to begin the preparations by deciding what the meeting is intended to accomplish. That in turn determines what kind of meeting you should conduct: informational advisory or problem-solving. The author breaks down the essential tasks involved and even suggests the right type of person to handle each one. She describes various types of troublesome meeting attendees-from accusers and apathetics to fence-sitters and know-it-alls-and offers advice on how to deal tactfully but firmly with them all. The author also tackles working effectively with the media a subject that terrifies most planners. True stories of public meetings both good and bad add humor to her no-nonsense narrative. Follow her step-by-step checklist and leave nothing to chance. |Successful Public Meetings 2nd ed. A Practical Guide | Landscape & Planning